SOME THINGS EXPLAINED

HOW LONG IS THE MADE TO ORDER TIME?

Each piece is individually handcrafted at our London bench.
Please allow 2–4 weeks for production before dispatch.

WHAT IF MY SILVER PIECE TARNISHES/TURNS MY FINGER GREEN?

Real silver tarnishes through factors such as moisture exposure, environment and cosmetics, to name a few. An anti-tarnish layer is applied during casting however it depends on use how your piece will tarnish.

Your skin may also react to the metal (which is completely normal) and it may tinge your skin green. This process is called oxidisation and happens with real silver as well as cheap plated silver due to 925 silver containing small amount of copper. Your skin is reacting to new silver pieces and this should clear up after some wear.

Each silver order comes with a silver polishing cloth and the more you wear your piece the less oxidised it should be.

Each piece if hallmarked so you can be sure that what you are buying is quality.

DO YOU OFFER ANY SOLID GOLD PIECES?

Yes we do. All other metals such a solid gold and platinum are upon request by email. Please contact info@cielacollective.com

DO YOU OFFER ANY GOLD PLATING?

We have currently removed the option of gold vermeil from our website and are only working in solid metals - there may be some special circumstances so please do get in touch to be considered.

WHAT IS YOUR SHIPPING AND RETURNS POLICY?

Read our full shipping and returns policy here